Your business can't afford technology that doesn't work when you need it.
A cyber breach
Downtime costing you money
Loss of productivity
Nothing is more frustrating than technology that doesn't work and an I.T. firm that won't return your calls. While you're waiting for a response on your service ticket you risk...
Technology shouldn't be a burden. It should just work.
We know how frustrating it can be when something so critical to your business doesn't work. With JPtheGeek, you get something different
The Right System
We implement technology that works for your business and build it right from the start.
A Responsive Partner
We pride ourselves on responsiveness, because our responsiveness is crucial to your success.
Tech Made Simple
Technology can be confusing, we explain it in terms you’ll easily understand.
We have helped
Our team will come to your office and scour your system to build a custom proposal that gives you everything you need, and nothing you dont.
We get you Onboard
We walk you through a clear onbarding process to make sure your system works and you know exactly how to use it to it's full potential.
Your Tech Just Works
No longer worry about your technology. Get back to focusing on what is truly important for your business
Here is how we get started:
Find peace of mind kowing your technology just works
Imagine having a responsive partner managing your I.T.
Advanced Background Services
Wonderful folks at JP the Geek! Always responsive to my problems and are such an important part of our team. Not only do they look at your issues at hand, but they recommend other ways to help and also save money! Great customers service and timeliness. I highly recommend JP the Geek!
~ Aaron Lawson, Mooresville Christian Academy
Greenwood Christian Academy
JPtheGeek is prompt, knowledgeable and professional in all their interactions. They are very pleasant to work on, and I have confidence they'll be able to find a resolutions to my technology issues. They were very helpful!
~ Jennie Byers, Emmanuel Church
Support was excellent!! You were very quick to respond to my email and I appreciated you checking on me afterwards as well! Thank you!
~ Joanna Causey, Greenwood Christian Academy
Cybersecurity and I.T. support that just works
At JPtheGeek, we know you want the technology your business uses to just work. The problem is you have struggled for too long with bad service from IT providers which often results in your technology not working. That leaves you feeling frustrated. We hear this story all the time and know how frustrating it can be when something so critical to your business doesn’t work.
At JPtheGeek, we believe your technology shouldn’t be a burden. It should just work. That’s why, from your first call with us, we work to make sure we build the system you need, build it right, and offer the support and responsiveness you deserve to be sure your technology works.
Here’s how we do it.
First, we offer a free comprehensive audit of all your technology. Someone from our team will come out to your office and scour your system to build a custom proposal that gives you everything you need, and nothing you don’t.
Second, we walk you through a clearly laid out onboarding process to make sure your system works and you know exactly how to use it to its full potential.
Third, once your system is set up and you’re fully onboard, you can get back to focusing on what is truly important for your business.
So, don’t waste time and resources on an IT company who won’t return your calls or technology that continually fails you when you need it most. Call today for your Free Comprehensive Audit and take the first step to having the peace of mind knowing your technology will just work and JPtheGeek has everything taken care of.
Frequently asked questions
How do I get started?
Simply fill out the contact form or give us a call and we'll get your free audit started right away!
How much does it cost?
While this might seem like an easy question, it's not because every client gets a fully custom solution built just for them. To see where you'd land, reach out and we'll start the process.
How does security fall into place with JPtheGeek?
Security is at the core of everything we do. We build all of our solution stacks for clients with cybersecurity right in the middle. You need this to protect your organization and we need this to lower our risk for cyber breaches.
Is there a commitment term?
Yes, we requrie commitment terms based on the solution that's going into place. We have to commit to our vendors and we purchase hardware for your organization. Our terms range from 12 to 60 months based on our investment.
How long does onboarding take?
Onboarding's vary between 2 to 12 months based on the complexity and size of your organization and the solution in which we are implementing. We take our time to do it right and we take breaks in between each major implementation to give your team time to breathe and catch up with any changes or issues that might have appeared. We can go as fast or as slow as you want.
Do you actually answer your phone?
YES! Unlike a lot of our competitors, we answer the phone when someone calls. We do have an auto attendant to weed out the robo callers and help route your call where it should go, but it's an easy press 2 for support and then someone answers your call.
What is your average response time?
We like to keep our average response time to less than 30 minutes for all support tickets. Now I always let everyone know, that means a human being has looked at your ticket and we're not triaging with the rest of the tickets in the queue. What does this mean? This means that if you have an entire team that's down, we'll see it and we'll move things around to get that taken care of quickly, but if it's a new hire request that starts in three weeks, it won't necessarily get attention right away. We do this to be in the best interest of every client.
What is your customer satisfaction rating?
I won't lie, our customers love us, we sit above 99% customer satisfaction at all times, generally we're sitting at 100% most of the time, but we're not always going to make everyone happy every time.